DISH TOWEL FAQ
WHAT TYPE OF INK DO YOU USE FOR YOUR DISH TOWELS?
All towels are printed with water-based, non-toxic inks.
CAN I WASH & DRY MY TOWELS?
Yes, I wash mine in warm water and I throw them in the dryer all the time! They are no fuss and easy to care for.
HANDY TIP: do not use dryer sheets as they can leave a residue on the towel and make them less absorbent.
ARE ALL YOUR DESIGNS HAND DRAWN?
Yes, each of my illustrations are drawn first with pencil, then inked with a black pen. I use a computer only to scan my work and make final clean up and adjustments.
DO YOU ACCEPT CUSTOM WORK?
Yes, I accept custom work for businesses and special events. Quantities must be 50 towels or more, and there will be a flat fee for design, plus materials and shipping. Please email me to learn more if you have a special project in mind.
WHAT IS YOUR TURNAROUND TIME FOR DISH TOWELS?
Upon payment confirmation, please allow 1-3 days to process your order. I will confirm by email that your order has shipped. See General Policies below for shipping information.
GICLEE PRINT FAQ
WHAT PAPER DO YOU USE FOR YOUR GICLEE PRINTS?
All giclee prints are printed on high quality archival Hahnemuhle German Etching fine art paper. It is beautiful paper!
HOW DO YOU CREATE THESE DRAWINGS?
I get asked this all the time! My giclee illustrations are created
using the digital drawing program Procreate on my iPad Pro and
an Apple Pencil. Everything I create is an original piece of art using digital brushes, pens, and pencils. I love the flexibility and unexpected surprises of the digital realm!
DO YOU ACCEPT CUSTOM WORK?
Yes, I accept custom work. Each project will be priced based on complexity. Please email me to learn more if you have a special project in mind.
WHAT IS YOUR TURNAROUND TIME FOR GICLEE PRINTS?
Upon payment confirmation, please allow 3-5 days to process your order. I will confirm by email that your order has shipped. See General Policies below for shipping information.
Payment is due in full at time of checkout. Major credit cards and PayPal accepted. Processing of your order will begin once payment is received.
I use US Postal Service for all shipping.
Domestic Shipping: I ship via USPS Priority Mail, which offers 1-3 day delivery. It is not "guaranteed", however the Post Office generally does a good job of arriving as promised (barring weather and other unforeseen events). Tracking is available.
International Shipping: I use First Class shipping as it is the most cost effective option. There is no tracking available. Unfortunately, I can't promise a delivery date, as they vary widely with international shipments. They aim for 6-10 days, but packages often get held up in customs for long periods of time. Any customs fees incurred will be the responsibility of the buyer.
CANCELING AN ORDER: To cancel an order, please email (see contact page). If you cancel an order before it ships, you will be refunded immediately. If you cancel an order after it has shipped, you will need to first return the item (shipping is your responsibility), and upon my receipt of the item, you will be refunded.
RETURNS, EXCHANGES & REFUNDS
I prefer a happy customer! So if, for any reason, you are unhappy with your purchase, please let me know and I will do my best to rectify the problem.
Returns: If you would like to return an item, please first contact me by email to explain. Item must be in same condition as when sent to you. From there you will need to ship the item back to me (please note: shipping charges will be your responsibility.)
Exchanges: If you would like to exchange an item, please first contact me by email. Item must be in same condition as when sent to you. From there you will need to ship the item back to me (please note: shipping charges will be your responsibility.) Upon return of the initial item, I will happily ship out another item to you, free of charge.
Refunds: In order to process a refund, please first contact me
by email to explain the issue. Upon agreement of reason for refund, you will then need to ship the item back to me (please note: shipping charges will be your responsibility). Upon receipt of the item in good condition, I will happily refund you.
Damaged Items: If an items gets damaged in shipping, please take a photo and email me (this will help expedite a refund.)